Casino Liv Privacy Policy – How Your Information Is Protected

When you use the Casino Liv platform, certain information naturally comes to us. This Privacy Policy sets out clearly — what data is collected, when and why it is collected, how it is stored, and the circumstances under which it may be shared.

Casino Liv believes privacy is a right — not a privilege. That is why we collect only the minimum data necessary and protect it with the highest level of security. Your information is never used without your knowledge or consent.

This policy may be updated from time to time. If any significant changes are made, you will be notified via your registered email or an in-app notification.

Casino Liv collects two types of data — information you provide directly, and information generated automatically through your use of the platform.

What You Provide Directly:

• At registration: name, date of birth, email address, and mobile number.
• During KYC verification: a copy of your national ID or passport, along with proof of address.
• At payment: bKash/Nagad/Rocket number (used for transactions only).
• When you contact support: a record of the conversation.

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate location.
• Session data showing which pages you visited and how long you stayed.
• Logs of gaming and betting activity.
• Data collected through cookies and equivalent tracking technologies.

Casino Liv uses collected data only for specific, legitimate purposes. The reasons are clearly outlined below:

Casino Liv never uses your data for ad targeting or sells it to third parties.

Casino Liv does not generally share user data with any third party. However, limited information may be shared in the specific circumstances outlined below:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket are only given the information required to complete a transaction.
• Legal Obligations: Certain information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: In investigations into organised fraud or money laundering, relevant information may be shared with regulatory authorities as required.
• Technology Partners: Third-party software providers used to operate our services may access limited data only to the extent necessary to deliver those services — and all of them are bound by Casino Liv's data privacy agreements.

Except in the cases outlined above, Casino Liv does not share your information with anyone — not advertisers, data brokers, or any other third party.

Casino Liv uses industry-standard technology to protect your data. Beyond technical measures, strict organisational policies are also enforced.

• SSL-256 Encryption: All data transfers on the website and app are encrypted.
• Firewall Protection: Measures in place to prevent unauthorized access at the server level.
• Restricted Access: Only authorised personnel can access specific data — not everyone on the team.
• Regular Security Audits: Regular tests are conducted to identify and address system vulnerabilities.
• Data Backup: Encrypted backups are maintained to keep your data safe in the event of a server failure.
• Staff Training: All Casino Liv staff are trained in data protection practices and bound by confidentiality agreements.

That said, no system is 100% impenetrable. If a security incident is suspected, Casino Liv will investigate promptly and notify affected users in a timely manner.

Cookies are used on the Casino Liv website and app. Cookies are small text files stored on your device that help improve your experience on future visits.

You can manage cookies through your browser settings, though disabling essential cookies may affect the functionality of certain Casino Liv features.

Casino Liv does not retain data longer than necessary. However, certain information must be kept for a defined period to meet regulatory requirements and protect legitimate interests.

• Account Information: For as long as your account remains active, and typically for 5 years after closure in accordance with legal requirements.
• Transaction Records: Up to 7 years, as required by financial regulatory obligations.
• KYC Documents: Email:
• Support Conversations: Deleted 3 years after the issue is resolved.
• Analytics Data: Typically retained for no longer than 13 months.

Once the retention period ends, data is securely destroyed or anonymised.

Every Casino Liv user has certain fundamental rights over their personal data. Contact our support team to exercise any of these rights.

To exercise any of your rights, email support@casinoliv.best. Casino Liv typically responds within 30 days.

Casino Liv strictly prohibits anyone under 18 from using the platform. If you believe a minor's information has been collected by mistake, please notify us immediately — the data will be deleted and the account will be closed.

If parents suspect their child is using Casino Liv, please contact us at support@casinoliv.best. We will take immediate action.

If you have any questions, concerns, or complaints about this privacy policy, contact Casino Liv directly. We take all complaints seriously.

• Email: support@casinoliv.best
• Live Chat: Available 24/7 via the website or app.
• Help Center: Help Centre Page Submit a ticket from.

Privacy-related complaints are generally addressed within 30 business days. For urgent matters, please reach out via live chat.