Casino Liv – Round-the-Clock Support for Players in Dhaka
From account verification and payment issues to app installation and betting rules — the Casino Liv support team is always here for you. Live chat, email, or guides: everything in one place.
If you run into any issue on Casino Liv, help is available through any channel — but live chat is the fastest option.
The fastest way to get help. Look for the chat icon at the bottom of any page on the app or website — just tap it to get started.
Email is the best option for complex issues or when you need to send documents. Write in as much detail as possible and you'll receive a reply within 24 hours.
No need for live chat — most issues can be resolved right here on this page. Follow the step-by-step guides and sort it out yourself.
Casino Liv – Round-the-Clock Support for Players in Dhaka
Selecting the right category based on your issue type will get you to a resolution faster.
Check the current status of each Casino Liv service below. Any issues will be reported here as soon as they arise.
Live chat typically responds within 3 minutes. During peak times, it may take 5–10 minutes. Email responses are guaranteed within 24 hours — though in most cases you'll hear back sooner.
All Casino Liv support agents are fluent in Bangla. If you prefer to communicate in English, that's fully available too.
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Most issues can be resolved on your own — just follow the guides below.
Log in to the app or website and click the "Deposit" or "Cashier" button.
Tap the bKash icon from the list of payment methods. Enter the amount.
Enter your bKash number, then open the bKash app, select Send Money or Payment, enter your PIN, and confirm.
After a successful payment, your Casino Liv account balance will be updated within 1–3 minutes.
Log in to your account and select "Withdraw" from the Cashier.
BKash, Nagad, or Rocket — select the number you want to send funds to.
Enter the withdrawal amount and confirm. If your KYC verification is complete, the process will begin immediately.
Funds are typically transferred to your mobile banking number within 15 minutes to 24 hours.
For security and fraud prevention, Casino Liv verifies the identity of all users. This is an internationally standard process — in place entirely for your own protection.
Go to Account Settings → "Identity Verification" or the "KYC" section.
Take a clear photo of your National ID Card (NID) or passport along with a selfie. Blurry images will not be accepted.
Upload the front and back of your ID separately, then upload a selfie showing both your face and your NID together.
Verification is typically completed within 24 hours. You'll be notified by email and in-app notification.
The most widely accepted document. Take clear photos of both the front and back, making sure all details are fully visible.
Upload a clear photo of the photo page of your passport. Expired passports will not be accepted.
Take a selfie while holding your document. Make sure your face is clearly visible — no filters or edits.
Large withdrawals are not possible without completing KYC verification. Once verified, you won't need to go through the process again.
Restart your phone and force-close the app, then reopen it. If you're on an older version, update the app.
Check your internet connection. Switch to WiFi or 4G. Clearing the cache may also resolve the issue.
Go to Settings → Security → Unknown Sources and enable it. Also check that you have enough storage space (minimum 50 MB required).
Check whether fingerprint or Face ID is set up on your phone. Go to App Settings and re-enable biometrics.
If the issue persists, contact us via live chat with your device model and Android version — we'll sort it out right away.
Casino Liv believes betting is a form of entertainment — which is why we've built tools to help you stay in control of your limits.
Go to Account Settings → Responsible Gaming. You can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set.
You can set a cap on the maximum amount you're willing to lose within a given period. Once you reach that limit, the app will automatically alert you.
You can set a time limit on how long you play in a single session. When the time is up, the app will remind you to take a break.
If you'd like to take a break from gaming for a while, use the "Cooling Off" or "Self-Exclusion" option. During this period, you will not be able to access your account.
Visit Casino Liv's Responsible Gaming page for detailed information, tool explanations, and guidance. Read More।
If you have concerns about your gaming, you can speak confidentially with our team via live chat. We're here to help with empathy and without judgment.
To permanently close your account, send a request by email — the process will be completed within 24 hours.
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Every online platform runs into issues at some point — that's just the nature of things. Casino Liv's Help Centre was built with exactly those moments in mind, so you never have to feel lost when something goes wrong.
The biggest complaint among online betting and casino platform users in Bangladesh is the lack of decent support. Casino Liv takes this seriously. That's why the support team can assist you fully in Bangla — not just in English. Even if something goes wrong at 3 AM, opening Live Chat will get you a response within minutes.
Account verification, or KYC, is something that worries many new users. Some assume it's a complicated process or wonder whether it's safe to share personal information. Casino Liv is completely transparent about this. Once KYC is completed, your data is stored in an encrypted database and never shared with any third party. Ultimately, it's there to protect you — so no one else can withdraw funds from your account.
Payment issues generate the highest volume of support tickets. Most commonly, deposits via bKash or Nagad get stuck due to network problems during the transaction. Casino Liv's system automatically detects these incomplete transactions and issues a refund within 30 minutes. If that doesn't happen, simply provide the transaction reference number in live chat and it will be resolved immediately.
One thing to keep in mind about withdrawals: your KYC verification must be completed first. Many players have no trouble depositing, but hit a wall when it's time to withdraw simply because they haven't verified their account. Our advice — complete your KYC right after registering so it's one less thing to worry about later.
Most technical issues with the Casino Liv app come down to an outdated version or cached data. Updating the app or clearing the cache resolves 90% of problems. If the issue persists, the support team can provide a tailored solution based on your specific device model.
Disputed betting situations can come up from time to time — for example, what happens to a bet when a match is cancelled, or what to do if you disagree with a result. Casino Liv's terms and conditions cover all of this clearly. As a general rule, cancelled matches result in a full refund of the stake. If you have any doubts about a result, contact support within the first 24 hours.
Responsible gaming tools are a dedicated part of the Casino Liv Help Center. From setting spending limits to taking a temporary break, all these tools are easily accessible from your account settings. If you ever feel your betting is getting out of hand, reach out via live chat or email and a specialist team will be on hand to help.
Bonus-related questions are also common. Every Casino Liv bonus comes with wagering requirements — meaning you'll need to place a certain amount in bets before you can withdraw the bonus funds. These terms are clearly stated on the promotions page. If anything is unclear, just ask support and they'll walk you through it in plain language.
One standout feature of the Casino Liv Help Center is self-service support. This page and our FAQ page cover answers to most common questions, so you can resolve many issues on your own — even late at night or during peak hours — without waiting for live chat. That said, our support team is always available whenever you need direct assistance.
All information submitted to the Casino Liv Help Centre — including KYC documents, transaction details, and personal issues — is handled with complete confidentiality. Under SSL encryption and a strict privacy policy, we never share your data with any third party. For more details, Privacy Policy See.
Average response time is just 3 minutes. Chat with us in Bangla.
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"My bKash deposit got stuck at midnight. I messaged Live Chat and got a reply within 4 minutes — the money was in my account within 15 minutes. Casino Liv support truly runs 24 hours a day."
"I was nervous about KYC — I worried my information might get stolen. I asked support about it and they walked me through the whole process. Now I understand it's actually there to protect me."
"The APK wouldn't install on my Walton phone. I checked the Help Center guide and found out I needed to enable Unknown Sources in settings — something I didn't even know about. Problem solved in 5 minutes, and the Casino Liv app has been running fine ever since."